Transaction Fee

Shipment Schedule

The parcel will be sent out from H.K. in the first 48 hours once the orders are made. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of the parcel. Usually, it may take 14 to 24 natural days for the parcel to arrive in most countries or your place. 

What is item processing time?
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time of approximately 4 business days; However, it can also be affected by the item's stock status. If your order includes hot items experiencing stock availability issues, the order can take between 5-10 business days to process.

Taxes and Fees
Tax = Tax rate x paid price, e.g. $1.00 paid price, 20% tax will be charged as an additional tax: 1 x 20% = $0.20 (rounded to two decimal places if there are decimals)

NOTES
Delivery might delay due to COVID-19.

Due to the current global epidemic situation, the delivery may be delayed, but please be assured that your order will still be sent to you as soon as possible. Thank you very much for your patience. We recommend that you can monitor your local postal service for the latest information about your local delivery, as this information varies by region.

If you have any questions about any orders in transit, please feel free to contact us. We care about you so much and we're doing our best to catch up! Asking for forgiveness for any inconvenience.

The shipping time is up to multiple factors, like the destination country, customs, weather, and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.     

Any questions, be free to contact us or e-mail us at “sales@annaletters.com” and we will get back to you at the first chance! Thank you all for your concern and support!